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Surge Protection
Connected Equipment Warranties
Buyer
Beware…read the “fine
print”
(Fine Print)
Before
writing this document we thoroughly reviewed many
different connected equipment warranties from some
of the most well known companies in the residential
surge protection business.
These warranties
included power company meter base units, plug in
units, units form some of the major switchgear
companies, and other companies who offer whole house
protection. Some of these warranties offer as much
as “$150,000 connected equipment warranty”.
First let’s do the
math, who in their right mind would sell something
for $49, $99, or even $199 and offer to pay up to
$150,000 and ever actually have to do so? Those
numbers do not work.
Here are some common
stipulations and requirements for these connected
equipment warranties. Some of these products have
all of these stipulations and some of them have a
few of them. The bottom line is that they all make
it very, very difficult, if not impossible for them
to ever have to actually pay on a warranty claim.
Don’t be fooled, this is marketing hype at its
best.
-The warranty is good for the original purchaser only and
is not transferable.
-You must have the original sales receipt for the purchase
of the surge protection device and for the
damaged equipment.
-Most warranties are 2 to 5 years.
-“Direct lightning strikes” are not included.
-Lifetime Warranty….. lifetime of who or what? The product, the
original purchaser, the item connected to? Some
say “the lifetime of the product is until it
fails”.
-Surge protector must show obvious signs of failure. If
it fails you must buy a new one.
-All paths leading into the damaged equipment must be
protected by a surge protection unit form the
same manufacturer-a/c power, phone, coaxial.
-You must first file with your homeowner’s insurance company
and send proof of having done so to surge
protection manufacturer along with warranty
claim and proof of any payments received form
insurance company.
-Payment will be limited to the deductible amount of homeowner’s
insurance policy or fair market value of item
whichever is less.
-Electronic equipment such as microwave ovens, home audio/ video
equipment, computers, etc… are not
included in warranty.
-Homeowner will be responsible for all cost of packaging
and shipping damaged surge protector and damaged
equipment back to manufacturer of surge
protection device.
-Home must be wired to the most recent version of or fully
comply with the National Electrical Code.
Now,
our warranty is simple……there are no gimmicks, or
stipulations that can’t be accomplished.
It covers the surge
protection device. With some of the warranties
above they specifically say that when the unit
fails, you must purchase another one. So, not only
do you really not have a connected equipment
warranty but you also do not have a warranty on the
protector itself. Ours warranty is 25 Years….
No questions asked.
It is for a fixed
time period of 25 Years….this is a defined
time period. A “Lifetime Warranty” ends either when
the original purchaser dies or the surge protector
fails.
Our warranty is good
for 25 Years. It is transferable to another
owner(s) for the remaining time period.
You do not need a
sales receipt….only the serial number and phone
number on the label on the unit.
Lightning is
included. If you will allow us to properly design
and specify a system for your home, it will be
protected.
For more
information contact
Surge
Suppression
of Georgia, Inc. at:
1-866-787-4372 |
